You Lead the Way. We’ve Got Your Back.
At American Express, we empower individuals and businesses to achieve extraordinary progress. When you join Team Amex, you become part of a global and diverse community dedicated to supporting our customers, communities, and each other. Here, you’ll have the opportunity to learn and grow, with benefits and programs that help you thrive both personally and professionally.
We value your contributions, leadership, and impact, and we believe every colleague should have the chance to share in the company’s success. Together, we strive to uphold our core values and our promise to deliver the world’s best customer experience—every day. We do this with integrity, creating an environment where everyone feels seen, heard, and truly belongs.
Join Team Amex, and let’s lead the way forward, together.
American Express Travel & Lifestyle Services (GTLS) offers Card Members a wide range of travel services—from trip planning and booking to enhancing their broader travel experience. Our mission is to become indispensable to our customers by offering differentiated products and services. To achieve this, we bring Membership to life every day.
As we continue to elevate our offerings for our most premium customers, the role of servicing is increasingly critical. Our Premium Card Members are global citizens, and American Express is committed to delivering a consistent and world-class servicing experience worldwide.
The GTLS Servicing Strategy and Execution team is responsible for designing the Premium Card Member Servicing Experience. By setting the service delivery strategy and standards across all GTLS markets, we work to deepen engagement with our Card Members. You’ll report into one of the GTLS Servicing Strategy Managers and support the evolving strategy for Travel & Lifestyle Services. In this role, you’ll help drive enterprise goals, working collaboratively with multiple internal teams to optimize strategy and execution, ultimately contributing to the success of GTLS.
Join the GTLS Servicing Strategy and Execution team as we continue to optimize our servicing strategy for Premium Card Members. We’re looking for someone who is intellectually curious, proactive, detail-oriented, comfortable with data, and has a strong work ethic. Your responsibilities will include:
Minimum Qualifications
Preferred Qualifications
Salary Range: $55,000.00 to $105,000.00 annually, plus bonus and benefits.
At American Express, we invest in our colleagues’ well-being and professional growth. Our benefits include:
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an Equal Opportunity Employer. We make employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
If you need assistance during the application process due to a disability, please contact us at 1-888-336-0660.
American Express may provide visa sponsorship for certain positions, depending on business requirements.
If you’re ready to make a significant impact and grow your career while supporting a world-class experience for our customers, we’d love to hear from you. Apply now and let’s create the future together!
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